Reservation & Cancellation Policy
At Moss & Black Salon and Spa, we prioritize your time and commitment to choosing us for your beauty and wellness needs. Each appointment is specifically reserved for you, tailored to the unique needs of your chosen services, which can range from a brief 30-minute session to a luxurious experience lasting several hours.
Understanding that schedules can change, we request a minimum of 24 hours notice for cancellations. This allows us to offer your slot to other clients and maintain a seamless operation.
Please note that missed appointments or cancellations without sufficient notice can disrupt our schedule, impact other clients, and delay future bookings. Our cancellation fee policy is as follows:
Cancellations with less than 24 hours notice will result in a charge of 50% of the scheduled service cost.
No Call No Shows will be charged $50 or 50% of the scheduled service cost, whichever is more.
All fees due to late cancellations or no-shows must be paid prior to scheduling another appointment. Payments can be made in person or with an email invoice.
For certain specialty services or extended appointments, a non-refundable deposit may be required to secure your booking. This deposit could be up to 50% of the estimated service cost and is crucial for reserving these high-demand slots.
Our policies are designed to ensure the highest quality of service for our valued clients. We appreciate your understanding and support in maintaining the standards of Moss & Black Salon and Spa.